Request guide

How to make a good information request

Use this guide to prepare a clear request and improve the chances of getting the information you need.

1

Before you make a request

Check whether the information is already publicly available before submitting a request. Find information.

2

Choose the right public authority

Send your request to the ministry or public authority most likely to hold the information. Browse public authorities.

3

Be clear and specific

Clearly describe what information you want, the relevant dates or time period, and any relevant programme, project, contract, policy, record or document name.

Good: “Please provide the approved 2025 budget for the Department of X, including the final expenditure report.”

Avoid overly broad requests such as: “Send me everything about the department.”

4

Ask for information, not explanations

Right to Information requests are generally strongest when asking for existing records or information.

Better: “Please provide the inspection report dated March 2026.”

Less suitable: “Why did the Ministry make this decision?”

5

Do not include unnecessary personal information

Only include personal details that are necessary for the request. Do not include passwords, banking details, identification numbers or other sensitive information in the request text.

6

Keep your request respectful and easy to understand

Use clear, respectful language. A short and focused request is usually easier for an authority to process.

7

What happens after you submit

  1. Request submittedWe receive your information request.
  2. Public authority receivesThe public authority you contacted receives your request.
  3. Response trackedResponses and updates are tracked through Raet Blong Save.
  4. PublishedThe request and response may be published on the platform, subject to rules.
8

Example of a clear request

“Please provide a copy of the final approved expenditure report for the [programme/project] for the period January to December 2025.”

9

Before submitting, check that:

  • I selected the correct public authority
  • I clearly described the information I need
  • I included relevant dates or time periods
  • I asked for existing information or records
  • I did not include unnecessary sensitive information
  • My request is clear and respectful